Frequently Asked Questions
Categories
Explainers
What is Vince?
Vince is a vegetable-based mince made from real vegetables, herbs, and spices. It’s slowly dried so you can store it in your pantry and simply add boiling water to create a rich, flavourful meal base in minutes.
How do you use Vince in meals?
You can use Vince just like mince. Add it to spaghetti bolognese, tacos, nachos, or cottage pie. You can use it on its own or mix it with meat or beans to boost the vegetable content of your meals.
Is Vince healthy?
Vince is made from real vegetables and contains over 500g of vegetables per 100g pack. It’s a simple way to increase your vegetable intake without changing how you cook.
Do I need to cook Vince?
No – Vince is already cooked before it’s dried. You just add boiling water and it’s ready to eat or add to your meals.
How long does Vince take to prepare?
Vince is ready in about 4 minutes. Just add boiling water, cover, and let it rehydrate – no chopping or prep needed.
How many servings does Vince make?
A 100g pack makes approximately 350g when prepared, which is around 3–4 servings depending on how you use it.
OUTDOOR / TRAMPING
Is Vince good for camping or tramping?
Yes – Vince is lightweight, shelf-stable, and only requires boiling water, making it ideal for camping, tramping, and outdoor adventures.
How is Vince different from freeze-dried meals?
Vince is slowly dried at low temperatures, which helps develop a richer, more natural flavour compared to many freeze-dried meals.
Shipping
Do you ship overseas?
We ship to Australia and New Zealand
How long will it take to get my order?
Orders processed are processed in NZ and will take up to 5 business days to arrive within NZ
Australian deliveries can take anywhere from 5-15 days. Delivery details are provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. In NZ we use NZ Post
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
General
Can I sign up to your newsletter?
Yes! Just enter your email in 'Get 15% off' pop up or tab that is on the side of your screen. You’ll be sent updates, exclusive offers, and much more.
Ingredients
Do you add sugar?
We add about ⅓ of a teaspoon of coconut sugar per bag during the cooking stage to help caramelise the onions and build flavour.
Because vegetables like tomatoes and carrots naturally contain sugars, we don’t need to add refined sugars to make Vince taste great.
Why is soy listed in the ingredients?
We don’t use highly processed soy products like TVP.
However, we do use gluten-free soy sauce, which adds depth and savoury flavour to the recipe.
What about the sodium content?
Because Vince is slowly dried, the natural sodium from the vegetables becomes more concentrated.
We also use gluten-free soy sauce which contributes some sodium.
All Vince flavours fall into the medium sodium range, and are still significantly lower than many common jarred pasta sauces or bolognese sauces.
Italian is currently our lowest sodium flavour.
Hydration & Texture
What if I’m adding Vince to beef mince?
You can prepare Vince as normal and add it to browned mince.
If you prefer a saucier finish for dishes like nachos or bolognese, simply add extra water while cooking until you reach the texture you like.
How much water should I use?
Use 1 cup (250ml) of boiling water for 100g of Vince.
A common mistake is using a large coffee mug which can hold two cups or more, resulting in Vince being too watery.
Can I prepare Vince on the stovetop or in the microwave?
Yes. For very consistent hydration you can combine Vince with water and heat it in a pan, pot or microwave for 4–5 minutes.
Add extra water depending on the texture you want for your dish.
Can I hydrate Vince with cold water?
Yes, if you need to.
Cold water will work, but it takes longer. Allow Vince to sit for several hours or overnight to fully rehydrate.
Can I eat Vince dry?
Yes. Some customers enjoy Vince dry as a snack, trail mix or lunchbox addition.
Because Vince is dried vegetables, make sure you drink plenty of water, and start with smaller amounts. One bag contains the equivalent of over 500g of vegetables, which will expand as it hydrates.
Nutrition
Does drying damage the nutrients in the vegetables?
We asked the same question.
We worked with Massey University, investing nearly $20,000 testing different drying techniques. The results showed that our drying process retains almost all nutrients.
Vitamin C is not retained because it is heat sensitive and breaks down when vegetables are cooked. This happens with most cooked vegetables.
Overall, the nutrient retention is very similar to frozen vegetables and freeze-drying methods.
Why are the vegetables dried?
By drying our veggies we can maintain all of the natural fibre and protein that exists in veggies.
Most vitamins and minerals are not heat sensitive and are protected througout the drying cycle.
Using air drying methods (NOT freeze drying) we gently dry Vince to develop the unique award winning flavour.
Air drying is an environmentally friendly and energy efficient approach to food preparation, especially when compared to freeze drying and canning.
Is it possible to eat too much Vince?
Vince is very high in fibre, so if you are not used to a high-fibre diet it’s best to start with smaller amounts and increase gradually.
Drinking water with your meal also helps as the vegetables continue to rehydrate during digestion.
Can children eat Vince?
Yes. Vince was originally created for our own children.
Because Vince is nutrient dense and high in fibre, a small amount goes a long way.
For younger children, introduce it gradually to allow their digestion to adjust.
Due to sodium levels, Vince is not recommended for babies under 12 months.
Product & Storage
What is the shelf life?
Vince has a long shelf life. It has been lab tested for 2 years. Please store in a dry cool space in an airtight container or bag.
Why is Vince only 100g if it contains 500g of vegetables?
Fresh vegetables contain a lot of water.
During our slow drying process we remove most of that water, which dramatically reduces the weight while concentrating the flavour and nutrients.
Each bag of Vince starts with over 500g of fresh vegetables. When you add water back in, it rehydrates into a rich vegetable mince ready to add to meals.
Why does Vince sometimes have firmer pieces?
Because Vince is made from real vegetables, the texture can vary slightly.
Occasionally some pieces may feel a little firmer depending on the vegetable and the hydration.
If this happens, simply add a little extra water and heat it for a minute or two longer and it will soften.
Why doesn’t Vince need refrigeration?
Vince is slow air dried, which removes most of the moisture from the vegetables.
Without moisture, bacteria and mould can’t grow easily, which makes Vince shelf stable.
That’s why it can be stored in the pantry and doesn’t need refrigeration until after it has been prepared.
Is Vince freeze dried?
No. Vince is slow air dried.
This method gently removes moisture while developing deep flavour in the vegetables.
The result is a rich vegetable mince that rehydrates quickly and stores easily in the pantry.